The importance of good interpersonal skills in the workplace cannot be underestimated. Interpersonal skills involve the ability to build rapport in establishing rapport and trust, to present ideas with clarity and professionalism, and capability to handle challenging situations. These are the everyday skills that we constantly need to effectively communicate and interact with colleagues, customers and clients.

To sharpen our employees’ communication skills, an insightful full day workshop entitled “Effective Communication and Interpersonal Skills” was conducted by a seasoned trainer, Nelson Kok on 15th November 2014 from 9am until 4pm at New Bob Centre. A total of 30 employees at all levels took part in the training with aims of maximizing their ability to communicate and work with others, plus avoid conflict and disharmony.

Besides that, an engaging interesting activity, “Communikartio” was incorporated also into the workshop. The 28 players game required participants to sit in a circle blindfolded and identify all the shapes and colours being held by them. At the end of the game, the leader had to guess the most commonly held symbol circulated to test on participants’ leadership qualities, communication skills and instruction clarity. Every participant was a clear winner and deserve a standing ovation for doing a wonderful job in completing the task.

The topic of the workshop were mainly on:

– Understand the basic communication process and effective communication in the workplace.

– Understand and apply effective interpersonal communication skills at the workplace.

– Learn attentive listening skills and understand its importance in improving customer service communication process.

– Assertive communication skills and understand its importance in dealing with people.

Besides that, an engaging interesting activity, “Communikartio” was incorporated also into the workshop. The 28 players game required participants to sit in a circle blindfolded and identify all the shapes and colours being held by them. At the end of the game, the leader had to guess the most commonly held symbol circulated to test on participants’ leadership qualities, communication skills and instruction clarity. Every participant was a clear winner and deserve a standing ovation for doing a wonderful job in completing the task.

Interpersonal skills are not merely important in the workplace, our personal and social lives can also benefit from good interpersonal skills. People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic – qualities that are endearing or appealing to others. We hope everyone can greatly benefit from this workshop.